Beyond Conflict
Program Overview
In
your team or organization do you see
defensive behaviour, lack of cooperation,
resistance to others or new ideas, button
pushing, constant arguing, betrayal and the
taking of rigid positions? What would it
mean to your bottom line if you could reduce
these behaviours in conflict situations?
The
causes of organizational conflicts vary, but
they generally stem from basic differences
in the way individuals and their work teams
perceive their relationships and carry out
their work. While conflict is generally
never a welcome thing, it has been proven
that without it growth, creativity, synergy
and productive change cannot occur. The goal
then is not to “do away” or ignore conflict
but rather find useful, beneficial ways of
dealing with it and turn frustrating
relationships into collaborative ones.
Most of us deal with problems and conflicts
at least some of the time in ways that do
not produce optimal results. We believe
that it is a learned skill set to achieve
better outcomes with short and long-term
decision-making, problem solving, and
resolving conflict. This skill set enhances
our ability to work well with others and to
more easily reach productive agreement with
people working around you.
Our
approach is three tiered:
1.
Learn to separate people from the
problems
2.
Understand that ‘differences’ can be
turned into mutual gain
3.
Generate winning solutions through
interest based, fair approaches
Workshop
Objectives
-
Dramatically reduce the
cost of conflict
-
Build effective problem
solving and conflict resolution skills
-
Learn about the
dynamics of interpersonal relationships,
particularly in conflicted situations
-
Improve practical
problem solving skills
-
Gain a better
understanding of the elements of building
and maintaining long term climates of
trust
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